Our customers need to read out the terms of our communication policy to get an idea about how we shall be communicating with them. It is important to understand that we will communicate with the customer at different times once an order is made on our portal.
From the time of verifying your mobile number when making your order to the time of final delivery, there are different stages during which we shall send text messages to your registered mobile number with us.
We also give our customers the freedom to communicate with us through EMAIL (contact@medypill.com) and by phone on our customer HELPLINE NUMBER.
Methods Of Communication Policy
For communication from our end, we shall send you text messages only. However, only during one time we may call you that will be if our delivery correspondent is not able to track your address.
For you to contact us, you can take the help of a phone and call us on our helpline number round the clock or else email your issues to us.
When Do We Send Messages?
As we told you we shall communicate with you only using messages but those will be at different times such as
Order processing, this is the first time when we shall ask you to give your mobile number, and we shall verify it with an OTP.
Order confirmation is when you have made the order on our Medypill Website.
After despatch, which is when your package of medicines is despatched at your given address and departs from our facility.
On the final day of delivery, before you receive the package at home.
Providing Assistance And Support
We understand that despite regular communication from our end you must have some queries and doubts all the time. In addition, this is why we have the option where you can contact us at any time. You can contact us over email and write down your queries or give ✍️ your feedback to us.
Or else you can just give us a call and talk with our executives if you need any type of support.
The Importance Of An Effective Communication Policy
The importance of effective communication is the key to being able to get out services. In case you give us a false mobile number or if the same is not reachable, the messages will not be transferred, and we shall not be liable for it.
It is important to keep your mobile number active so that you can get these messages at different times until you get the package right at your home.
It is only for your convenience that we send you the messages so that you do not have to worry about tracking your order all the time.
Doing What We Don’t
Even though we communicate with you through messages, remember that our company or even our executives will not ask for any confidential details.
This includes the likes of credit or debit card PINs, OTPs, CVV card expiry dates, and so on. We encourage you to be aware of these frauds to be able to identify the scammers.